Tired of Prank Phone Calls? Want to Find Lost Relatives or Friends?

This may sound like heresy, because I've run call centers and inside sales departments in my career. But if you're like me, you're tired of telephone solicitation and other unwanted calls. In many cases, you don't know who's calling you before answering because callers have disabled call readout.


Many people, then, refuse to answer calls without a readout on their cell or land line telephone lines, but the calls continue. Quite often, multiple calls from the same person or company flood the same numbers again and again. Trying to obtain information about who's calling is often difficult, if not impossible.

Legitimate telemarketing companies purge their lists of phone numbers registered with the Do Not Call Registry. Not only is this a good business practice, but telemarketing firms and other sellers face significant fines if reported.

Meanwhile, I've been searching for some time to identify unwanted callers, and I finally found one. The service provides the names, addresses, cellular carriers (if mobile), cities, states and additional information about the caller and company.

You can also find names, addresses and other information of long-lost relatives, classmates or business associates, saving you countless hours searching the Internet.

Check out the service here.

Google's G1 vs. the iPhone: Major Construction and Design Flaws Emerge (Revised 11/2/08)

Unlike the the V1 iPhone, running on AT&T's slow EDGE data network, T-Mobile/Google's G1 hits the street 3G enabled. (T-Mobile's 3G network is now operational in the San Francisco Bay Area and numerous other metros around the U.S.)

Application developers, who take advantage of Google's open Android OS, is also in question. Currently, over 3,000 applications have been written for the iPhone, and Google and T-Mobile have a strenuous journey ahead to convince developers to write code.

I had an opportunity today to visit a T-Mobile store and check out the G1 more closely. Two concerns immediately came to mind: The G1's flat, non-tactile keyboard and its plastic casing. When I first picked up the G1, its lightness alerted me to potential problems, since I had just come from an AT&T store checking out the 3G iPhone again.

Would You Give Up Your Laptop/Desktop for a Mobile Device?

Here's something to chew on. At what point would you give up your laptop or desktop computer for a mobile device? What capabilities and performance would you require?

That's a recent question I posed to the MobilOpen group on LinkedIn.

Since the release of the iPhone and similar mobile devices, many visionaries have proposed a day when personal computers, as we know them, will be replaced by mobile handsets. What features and performance would it take for you to take the leap into mobile space?

Here are three answers from MobilOpen group members:

Shaun said:

"Personally I don't think that would happen unless we could type on a virtual keyboard and have a hologram screen.. and that sounds like a bit of SciFi.. so I would say for the moment at least.. I don't want my PC replaced. But I love the mobility of a mobile device. I always found PDAs like what Palm and Windows based devices to clunky and not sexy.. What is coming out now be it from Apple or other mobile makers like LG is the perfect complement to my PC life. I really don't use in the same way so that is why there is two devices. But I do watch movies on my iPhone, listen to music, etc..."

Brent responded:

Shaun touched on it - screen size is the limit for me. I have an HTC Mogul and I use it for a ton of stuff, but I can't mothball the laptop until I can have a screen big enough that I don't have to scroll all over the place to see what I am doing.

There are already DVD systems that have glasses that simulate a 60" screen. When they can couple that to a mobile device they will be well on their way. As it is a 19" widescreen some times runs out of real estate, fix that problem and the rest of the problems are minor in comparison."

And Nicola commented:

"Hi, I've been thinking about trying to do that this year. I am playing around with a project to see if I can create my own notes editor for the phone. However I would need a keyboard if I was typing lines of code all day. I'm using tv-out on my phone so that I can view the code on my tv, whilst the mobile projectors are still being developed (and hopefully retailed at under $600). However another example of where mobile isn't working quite so well for me is the mobile-only social networks, they are not easy to search for people, browse photos on a regular smartphone if you don't have a tv-out or projector option. Would I go mobile-only then ? I don't know but it would be more likely."

My response to the three comments:

"Very interesting responses. While I tried to focus my question on functionality (ex. 5 hour battery life, Word-like word processor, 3Mbps Internet download speed, BlackBerry-enabled email,etc.), the responses relate more to handset screen size, input/output devices and so forth.

I think Shaun best points out the main quandary ditching PC's for mobile devices ("I don't want my PC replaced. But I love the mobility of a mobile device."). Brent sounds like he might jump ship if his mobile device screen was larger and offered the functions of his Mogul, while Nicola needs keyboards and visual displays that moves her from mobile space to home turf.

Maybe it's like Star Trek. If you're a fan like me, you've noticed that some devices on the ships are "mobile," like the communicators, including voice interaction with a computer, while touch screen panels are used for navigation, security and zapping the enemy with photons.Shaun gets more than his hologram screen; in fact, he gets an entire world of holographic people and objects that appear real.

I wrote a blog post on eBay in 2006 dealing with multiple devices for different functions. I've also written a lot of posts about the effects of mobile technology on people in my MarketingBeyond TypePad blog. I find the convergence of computer/communications technologies with mobile fascinating and continue blogging and podcasting on the subject.

So how about you? When would you throw away your laptop or desktop for a mobile device? What would you absolutely have to have to take the plunge?

iPhone 3G Dropped Call Problem: Understanding Mobile Devices

Without contributing to angry 3G iPhone customers worldwide--nor criticizing Apple, the carriers or Infineon, the chipset maker currently under siege--let me reduce the "irritation thermometer" a degree or two.

First, I must make clear that I'm not defending Apple, AT&T, other worldwide carriers, Infineon or God. Without divine knowledge, I can tell you that everyone else preceding God is working on the dropped call problem currently attributed to Infineon's chipset. The reported problem appears to relate to iPhone connection transfers from cell tower to cell tower. This explanation may change as Apple, the carriers and Infineon further investigate.

Mobile phone users need to understand that signal-related problems with cellular devices usually stem from a number of related factors--not just one. Here are the main factors:

1. Components
   
   Mobile devices contain a myriad number of individual components--some related to signal/RF functionality, others to cameras, music players, chipsets, displays and other components. The components, as with your PC or Mac, interact with each other, sometimes causing system crashes, dropped calls, weak signals and other problems. Generally speaking, the non-RF components, such as a camera, are unrelated to RF components, such as the phones antenna or 3G chipset. Components, similar to computers, are chosen from numerous suppliers and frequently change as the mobile device evolves: more features, identified buggy components, cost, etc.
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2. Firmware
   
   Firmware are the hard-coded chips built into a mobile device, controlling video displays, RF signal output, touch screens and most other phone functions. Firmware manufacturers, such as Infineon, provide flash firmware updates to fix problems or increase performance. Wikipedia's short article on firmware is a good introduction to the subject.
   
   
3. Software
   
   Little need be said here. Mobile users--especially iPhone users--are very familiar with the software already embedded or occupying internal memory on the iPhone. But keep in mind, especially with the opening of Apple's new Application Store, that adding any software to a mobile phone, just like a computer, has inherent risks. Application developers have rigid protocols for testing software before release, but it's inevitable you will eventually load a software program on your iPhone that causes problems. Software problems are easier to diagnose and fix. First step: remove the software and see if the problem goes away. Like firmware, software developers release upgrades and updates that resolve problems and increase functionality.
   
   
4. Carrier Infrasructure (Towers, cellular radios, etc.)
   
   If you read my previous post here on MTI, you're aware of AT&T's steps to install more cell towers, 3G radios and other RF devices that control its network. However, AT&T, as with all carriers in the U.S. and abroad, rely on roaming partners (covered next) that handle cell phone call pass-offs as you move out-of-range of the current tower.
   
   
5. Roaming Partners
   
   Cell phone carriers share towers and other RF equipment with other carriers to avoid duplication, effectively increasing the geographic areas offering coverage. Without roaming partners, U.S. and other other carriers would have significant coverage gaps, resulting in an increase in call drops. 3G or broadband coverage areas are one of the weaknesses in U.S. coverage and that, in part, accounts for both voice call drops and slow data downloads, most especially on a data-intensive device such as the 3G iPhone. Until recently, T-Mobile, which uses AT&T and other roaming partners, didn't have its own network. It piggy-backed off coverage supplied by its roaming partners. (Check out GSM World, a great site that explains roaming and lists carrier roaming partners.)
   
   
6. Location
   
   "Location, location, location"--the often-used explanation for real estate prices--is even more true with cellular. Forget the carriers' TV commercials ("More Bars," "Best Network," "Fewer Dropped Calls"). Cell phone RF strength varies from moment-to-moment, especially when you're mobile, and no carrier can predict the strength and quality of the signal on your handset at any point in time. Generally, speaking, you'll get a stronger, more stable signal, if you're outside away from buildings, trees and other RF obstacles, but RF signal strength and call drops are unpredictable, despite the coverage maps carriers show on their websites.
   
   
7. Weather
   
   Inclement weather affects RF signals from your handset to-and-from cell phone towers. As you move through space in your car, bus, train or walking, weather conditions, as with tower locations, will affect signal strength, call quality, 3G availability and, yes, dropped calls. Read this short article on weather and other factors affecting your mobile phone.
   
   
8. Voice & Data Traffic
   
   (See my previous MTI article on the 3G iPhone straining AT&T's network.) In general, as greater demand is placed on mobile carrier networks, performance deterioriates. The carriers continue monitoring network quality, making adjustments in cell tower switching, installing additional antennas and adding roaming partners. RF propagation is very complex, as you've probably sensed by now.
   
   Before U.S. users started rapidly switching from wired to wireless phones, the problems encountered were due primarily to old analog networks (TDMA is a one example.) When the carriers went digital, they improved call quality and coverage, but U.S. users increased dramatically. Penetration is now approaching 85% of the entire population with 260,000,000 handsets in use.
   

For an excellent summary of how cell phones work, check out "How Stuff Works," a great site that answers questions on almost any topic.

New Age of Data-Enabled SmartPhones Strain U.S. Carrier Network Resources

The mobile growth age in the United States of expanded handset data usage is challenging AT&T, Sprint, Verizon, T-Mobile and other carriers to deliver web content, email and other services. In a recent InfoWorld article, "AT&T Lays Down the Law for Apple," it becomes clear that the iPhone, claimed by many as the first "handset computer," is just the beginning of other sophisticated voice/data handsets sucking bandwidth from the carrier's networks.

In one sense, it's a catch-22. The carriers must convince U.S. cell phone users to upgrade their handsets and purchase data plans to boost sales volume. On the other hand, all of the carriers are scrambling to compete in a growing, but inadequate 3G broadband wireless world.

While AT&T, due to its resources, is probably ahead of the competition, T-Mobile has enabled 3G networks in Los Vegas, New York and elsewhere, but only offers 3G on a few handsets. Verizon is heavily advertising data-enabled smartphones, including BlackBerry's, while Sprint, hardest hit with high customer churn and the Nextel situation, continues introducing so-called "iPhone killer" handsets, such as the Instinct, that strain its broadband network.

According to the InfoWorld article, iPhone users are placing the greatest download demands on AT&T's data network--more than other handsets--due to the increasing numbers of data applications available for the device. Downloading YouTube videos is the tip of the iceberg since the opening of Apple's Application Store. The situation is analogous to Comcast and the other cable companies offering broadband Internet services. As download speeds and customer demand increase, cable broadband networks are also strained.

Moreover, as reported in today's San Jose Mercury News, customers in central Silicon Valley are complaining of poor or non-existent voice coverage, including Palo Alto, the home of Hewlett-Packard and other major technology companies. The Mercury quotes a report from Joint Venture, which attributes the problem to insufficient cell phone towers.

U.S. carriers, facing stagnant revenues if they can't convince customers to purchase data plans, must continue spending billions to build their infrastructure and remain competitive to satisfy customer data demands for web, email, audio, video and other data-intensive uses of their networks.

Whether the carriers can meet the challenge is yet to be seen.

Steve Jobs Knows What I Want and "I Need a New Phone"

Amusing. Due to the globe spinning, the 3G iPhone hit Australia, then Europe, then the U.S. It appears so far that phone activations in all countries except the U.S. are going fine. AT&T and Apple--unprepared for the onslaught--experienced software activating glitches, requiring iPhone buyers to complete the final activation at home using iTunes. Ah....well...

I took a quick spin around major blog and news sites this morning. The buzz surrounding Apple and AT&T stores in the U.S. appears less buzzy than during the first release. U.K. buyers and non-buyers were less gleeful--but, of course, they're British.

The funniest comment came from a New Zealand buyer who said: "Steve Jobs Knows What I want and I need a new phone." This must be true because, next to God, only Jobs would have enough insight into the cellular needs of the world.

Press reports about the 3G gray market in action are growing. The hackers, as expected, should have an unlocked 3G iPhone available on eBay and elsewhere within short order.

Not that anyone would ever return an iPhone within the 30 day AT&T "trial period," but confusion stil reigns whether the 10% restocking fee, charged by AT&T, is based on the $199 sale price or the MSRP. Time will tell, depending upon how many 3G iPhone users return the units. My guess is mostly new iPhone users will return. The diehards will keep the unit no matter the flaws documented in MTI, MarketingBeyond and elsewhere. Click here for the full documented history.

We'll let the dust settle.

3G iPhone Battery Life & Data Download Performance: Wake Up and Smell the Coffee

For anyone thinking of visiting their local Apple or AT&T store Friday to buy the new 3G iPhone, take notice. You are NOT going to be happy with your Web surfing experience and you are NOT going to be happy as you watch the iPhone's battery drain like an SUV sucking gas. The hype continues.

Walt Mossberg in his Wall Street Journal 3G iPhone review was too nice. But at least he published his test data in today's All Things Digital to warn off the wary. The user comments will fill you in on other complaints about iPhone features--or lack thereof--I won't cover here.

In my previous post "Steve Jobs, Hype and the 3G iPhone," I wrote about the latency (crawl-and-stall) nature of AT&T's broadband mobile network--and the battery drain problem. Mossberg's review confirms what I wrote.

Mossberg, testing the 3G iPhone in New York City, only achieved download speeds of 200Kbps to 500Kbps. (That's KILOBITS, not MEGABITS.) Due to the large screen size and resolution of the iPhone, 3G vs. Wi-Fi web surfers will be greatly disappointed. Add the fast battery drain and web surfing will be like ocean surfing on a slow wave that dissipates before reaching shore.

Why is this? Why will 3G iPhone users NOT achieve AT&T's 1.4Mbps (that's MEGABITS) claim? Why does the battery drain quickly, like other AT&T 3G phones?

As Verizon rightly claims, "it's the network." Despite the best 3G radio in the iPhone, it can't overcome the built-in latency (crawl-and-stall) and turtle-speeds inherent in AT&T's 3G network. The company is furiously installing 3G cell phone towers across the U.S. But it will take at least another year before most areas of the country have 3G and even average 1Mbps mobile download speeds.

This is not true in most European and Asian countries where mobile carrier networks, optimized for high-speed Internet downloads, deliver 6Mbps to 20Mbps on average. Even smaller countries--such as Finland and Denmark--average 7Mbps. (Listen to my podcast interview with Lennart Svanberg on MarketingBeyond). Svanberg is an Internet and mobile expert. In the podcast, he talks about mobile network data speeds in Europe and Asia.

And the battery drain? It's draining quickly because the 3G radio in the iPhone needs to draw more battery power to maintain the signal and maximize the download speed. And it's not only data speeds draining the life out of the iPhone. Mossberg's tests revealed a maximum of 5 hours talk time vs. 8 hours on the original iPhone, requiring Mossberg to re-charge the iPhone daily.

Considering the additional $240 AT&T is now charging for the data plan ($30 vs. $20) per month without text messaging, I wouldn't buy the first 3G iPhone version. If you have the original iPhone, keep it, unless you're very dissatisfied with AT&T or touch phones in general.
If you're dead-set on buying a 3G iPhone, WAIT for at least a few months until AT&T and Apple fix bugs and optimize the device.

As AT&T--now approaching 75 million customers--continues expanding, network demand for voice and data services will grow faster than AT&T can deliver. Wait for the dust to settle before changing carriers or mobile devices.